Sameer is a dedicated professional who made significant strides in customer service, technical support, process improvement, project management, and software development.

As a principal member of a tool builders development team, he played a crucial role in developing and maintaining AWS support tooling used worldwide for their support.

Sameer contributed to major projects that collectively saved over 20,000 hours annually in manual effort for support teams. The saving in manual effort accounted for more than R4.5 million annually.

He also maintained critical business tools and automation, while directly impacting 15 team members through mentoring and support.